ERP 

Enterprise Solutions

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS Enterprise Solutions has a sharp focus on designing solutions for your business success by developing a deep understanding of your business challenges and industry environment. Our technical know-how, domain knowledge and delivery experience has been encapsulated in a holistic framework that we call the Business Transformation Framework. This framework brings together industry knowledge, application knowledge and delivery experience into a single framework where proper balancing of three aspects is ensured for delivery of world-class solutions and services consistently. Principal pillars of this Business Transformation Framework are:

  • Industry specific business process models and accelerators

  • Application life-cycle and context specific execution methodologies

  • Business problem specific solutions and enablers

RADHA SOFTWARE SOLUTIONS provide solutions for MFG/PRO, Salesforce.com, Epiphany and are accredited partners with industry leader SAP and provide solutions to our clients covering the entire life-cycle of Enterprise application – from ERP selection, implementation, upgrade and enhancements to maintenance and support. We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.

ERP Development | ERP Services

ERP

Enterprise Solutions: Overview

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.

In today’s fast moving, global economy organisations are utilizing Enterprise Resource Planning (ERP) systems as the backbone of all business transactions and communication. ERP systems have evolved from being a core transaction processing platform to become the launch pad for B2B commerce and growth management.

RADHA SOFTWARE SOLUTIONS are at the forefront of ERP solutions, providing exceptional services aligned to the IT needs and business goals of our clients around the world. We have extensive experience in successfully deploying, managing and delivering world class solutions utilizing our global delivery capabilities which enables us to deliver a first class service whilst mitigating cost. We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.

Our Enterprise solutions include:

  • ERP Consultancy

  • Design

  • Implementation

  • Migration

  • Upgrades

  • Roll-out

  • Mobility

  • Maintenance, Support

  • Managed Services

 

Designed to maximize the value of ERP implementation, our services leverage domain expertise to deliver targeted solutions to our clients across a number of industry sectors.

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS Enterprise Solutions has a laser sharp focus on designing solutions for your business success by developing a deep understanding of your business challenges and industry environment and is committed to delivering value for money services and solutions that help your operations respond to dynamic business environment and needs.

With change being the only constant in today’s business environment, We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS has designed a comprehensive Business Transformation Framework to deliver its services that help in our client’s business growth and profitability. Our suite of Enterprise Solutions Services are designed to partner with you for the entire lifecycle of your enterprise applications as they evolve. We have proven capabilities and demonstrated experience in servicing our customers right from a greenfield implementation to rollouts & upgrades or implementation of enhanced functionalities and add-on products based on the business requirements. We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.

Our global delivery capabilities, advanced development centres and offices across the world together with the most up-to-date infrastructure, tools and certified talent pool enable us to deliver best-in-class offshore services along with the benefits of a low cost execution, world class expertise and a flexible partner. Our deep belief in the ability of domain knowledge to add value to services and solutions being delivered to customers has been emphatically demonstrated in our execution of several platform refurbishment and change projects for some of the leading names in the global market place.

Looking at our strengths and the market segments that we service, we have specialized on two Enterprise solution eco-systems to deliver solutions and services spanning the entire enterprise application lifecycle.

MFG/PRO

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS is one of the largest MFG/PRO service providers in Asia, with a strong track record of servicing MFG/PRO clients across countries like USA, UK, Australia, Japan, Sri Lanka and Canada. We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS specializes in providing Production Support Services from off-shore and have been highly successful in handling customer’s engagements both onsite and off-shore. We have a robust and scalable methodology to meet our client needs and associate with them as long term IT partners for their on-going business requirements.

Versions

  • MFG/PRO Ver. 7.x to eB2.1 (CUI/GUI,.Net UI)

  • Progress Ver. 9 to OE10 (CUI/GUI), ADM1, ADM2, Web Speed

Modules & Specializations

  • Standard QAD Modules

  • APM – Advance Pricing Module

  • EDI E-Commerce

  • AIM – Advanced Inventory Management

MFG/PRO Service Offerings

 

Services Catalog

  • Full Cycle Implementation with Post Implementation Support

  • Version Migrations

  • Application Roll outs (Multi Site/Multi Country)

  • Production Support

  • Bolt on Application Development with MFG/PRO as the backbone

  • Development of Extranet applications which can integrate with MFG/PRO applications using .Net/Java based framework

  • Remote DBA support services

  • Application Audit Services

 

 

Full Cycle Implementation with Post Implementation Support

  • Switch over from a manual system to new system from scratch

  • Switch over from a legacy system to MFG/PRO

  • Migrate from another ERP to MFG/PRO

RADHA SOFTWARE SOLUTIONS has arrived at three different models for implementation

  • Greenfield: In this method the project will be done from ground-up

  • Adaptation: In this method RADHA SOFTWARE SOLUTIONS will take an existing model as a base and build site specific requirements, carry out End User Training, data charging and implementation

  • Roll-out: In this method, an existing process model will be adopted as it is. We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS will carry out End User Training, data charging and implementation

Depending on the nature and complexity of business, the implementation time frame can vary anywhere between 6 – 12 months or more.


Customizations & Interface

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS offers the following development Services

  • System Adaptation to Organizational Process

  • Changes are made to the existing software to accommodate the business process needs

  • New Module Development

  • Development of complete module to meet the business requirement

  • Interface Development

  • Data transfers (from & to) other application

  • RADHA SOFTWARE SOLUTIONS follows the standard SDLC process while carrying out customizations

  • RADHA SOFTWARE SOLUTIONS follows “In-house” or customer specific coding conventions

  • RADHA SOFTWARE SOLUTIONS ensures that the customizations are SOX compliant (where applicable)

 

Version Migration

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS has a structured and a proven methodology for the version migration process, and has successfully migrated to eB and eB 2.1 from lower versions of MFG/PRO for various clients. We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS offers expertise in as-is and features upgrade migrations, irrespective of the availability of historical data

RADHA SOFTWARE SOLUTIONS offers the following Migration Services:

  • Application Migration

  • Code Conversion

    • Version Migration

    • UI migration

  • Database Migration

  • Data Migration

  • Platform Migration

  • Migration Consultancy / Training / Documentation

Independent Testing

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS provides a complete suite of testing services ranging from Functionality, Usability, Performance, Compatibility and White-box testing, as well as Test Automation and Test Consultancy services. The Independent Testing services are provided at customer premises or from offshore testing labs in India.

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS Testing Practice provides independent validation and verification services for MFG/PRO versions ranging from 7.x to eB 2.1 on all user interfaces including GUI, CUI and Browser-based. Employing a well-defined methodology for Testing services that best fits the business requirements of clients, We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTION’S’s Testing Practice ensures aggregation and assimilation of all relevant inputs to execute the testing process effectively and efficiently every time.

By focusing on and delivering the highest “Return on Quality” (ROQ), We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS's Independent Testing services generate the maximum business value for clients.

Application Roll-out

  • Roll out an existing application to multiple sites within a given geographical territory.

  • The existing process model will be adopted as it is. The same will be rolled out to the other sites

  • The scope of roll-out includes

    • Prepare the scope of the Roll-out

    • Prepare Roll-out kit

    • Train the team

    • Prepare the logistics for Roll-Out

    • Central support for co-ordination and monitoring

    • Carry out the Roll-out

    • Conduct post Roll-out Audit

 

Application Support

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS offers exceptionally strong application support which requires sustained excellence and reliability. Highly skilled and competent in designing, setting up and operating SLA based support mechanism, We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS has been providing application support services to small and big customers (including a few fortune 100 companies). The support model includes onsite, offshore and mixed mode models. The participation spans L1, L2 and L3 layers of support for large user bases cutting across many geographical regions.

At RADHA SOFTWARE SOLUTIONS, our major area of specialization is Production Support. We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS has developed a multilayered SLA driven delivery model for Production Support. The model is categorized into three different support levels namely

  • L1 – Onsite Customer Services

  • L2 – Business Process Services (Could be onsite or offshore or a mix)

  • L3 – Application Services

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. We at RADHA SOFTWARE SOLUTIONS also provide services on specialized skills like EDI / E-Commerce, AIM, APM, Webspeed apart from Standard MFG/PRO production support

EDI Services

Our EDI Services array offers the following services:

EDI Implementation

This is a full cycle implementation right from understanding the requirement to post implementation support. The implementation service broadly covers the following:

  • Understanding the customer requirement

  • Setting up the MFG/PRO EDI in test environment

  • Carry out the testing

  • Implementation

  • Post implementation support

  • Production Support on EDI

Our production support service is to ensure that EDI mechanism is available for the business users without break down. This service also ensures the business knowledge is retained with the support team.

The production Support services broadly cover the following:

  • Support on setting up EDI environment for a new trading partner

  • Testing the EDI setup and bundle the package for production deployment

  • Error handling & corrections

  • Inbound / Outbound scripts monitoring

  • Ensure the outbound file transfer

  • Enhancing the existing documents / maps for existing trading partner

  • Gateway programs customization (if required)

EDI Implementation Coverage

We broadly classify the Implementation in to 5 different phases, and each phase is explained below:

  • Study and Understanding

  • Definition

  • Preparatory Phase :

a. Setting up the following in MFG/PRO EDI on test environment
I. Transformation MAPS
II. Exchange file repository
III. MFG/PRO repository
IV. Implementation MAPS
V. Trading partner parameter

b. Carry out the testing by import / export documents

  • Coding and Execution

  • Support :
    a. Provide support on post implementation issue (onsite)
    b. Provide off-shore support (if required)


MFG/PRO to SAP Migration

  • We have developed expertise on QAD to SAP data migration and have significantly contributed in QAD to SAP transitions project engagements.

  • We have participated and carried out following activities

    • AS-IS Documentation

    • Blue Print Validation

    • Authorization Matrix preparation

    • Rationalization of reports

    • Automation of data migration from Mfg/Pro to SAP

Remote DBA support services

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS offers the following database Administration services:

  • Database Health Monitoring

  • Database Backup & Restoration

  • Ensure availability of database to end users without any downtime

  • Database Access Control

  • Disaster Recovery (Database & server)

  • Database Performance Tuning

  • Webs peed Broker Administration

  • OS

    • User Profile Management

    • Disk Space Management

  • Database Migration

    • From one server to another server

    • From one version to a higher version

    • Merging of multiple databases into a single database

  • Support Models On-site / Off-shore

    • 24 x 7, 16 x 5

 

 

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SAP GRC Service

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. We at RADHA SOFTWARE SOLUTIONS offer a comprehensive suite of SAP GRC services to meet every need of our clients. We have a proven track record in managing & successfully delivering offshore / onsite projects. Our flexible and adaptable delivery model has been designed to suit the time, quality and budget demands of our customers. Our service offerings are as mentioned below:

 

1. Compliance and Security Audit

  • Review of SAP security, including SAP security parameters and technical configuration

  • Review of security process & organizational readiness

  • Basic review of authorization concepts & processes

  • Review of security patch management

  • Review of Baseline Security Policies and Procedures

  • Identifying potential vulnerabilities & risks

  • Recommending controls for mitigating risks

Authorization Management

  • Review of parameters and technical configuration

  • Review of role design, authorization design, authorization process, critical authorizations & change management processes

  • Review of Segregation of Duties

  • Identifying potential vulnerabilities & risks

  • Recommending controls for mitigating risks

Risk Management

  • Risk Planning – What business activities should be reviewed?

  • Risk Identification & Analysis – What events could prevent the organization in achieving their business objectives and how significant are they?

  • Risk Response – Recommend controls to mitigate the risks

  • Risk Monitoring – Establishing whether the controls are working efficiently & effectively

  • Implementation & Support of SAP GRC10 – Risk Management Module

Access Control

  • Risk Analysis & Remediation – Review of configuration and effectiveness of Segregation of Duties

  • Compliant User Provisioning – Review of user provisioning process, configuration and adequacy of controls

  • Enterprise Role Management – Review of role management process, configuration and adequacy of controls

  • Super User Privilege Management – Review of access of users performing emergency activities, its configuration and adequacy of controls

  • Implementation & Support of SAP GRC10 – Access Control Module

  • Support for upgrading from older to newer version

Process Control

  • Documenting Compliance Initiative – Defining compliance structure and identifying all relevant organizations, processes, risks & controls

  • Planning – Establishing assessment and test strategy

  • Assessments & Tests – Performing assessments, verifying configuration and establishing adequacy of controls

  • Remediating Issues – Review remediation of issues and establish adequacy of controls

  • Implementation of SAP GRC10 – Process Control Module

  • Support for upgrading from older to newer version

 Mobile Applications

  • Creating mobile dashboards on iPad, other tablets and smart phones, for GRC components, highlighting the key risk areas and action items

KEY ENGAGEMENTS / CUSTOMERS

Hindustan Unilever Limited

Service Provided

  • Implementation of Security and GRC

  • Migration from VIRSA to GRC 5.3

  • Production Support (Level 2 & 3)

Unilever

Service Provided

  • Master data cleansing and loading

  • Audit and analysis of roles and authorizations

  • Advisory for SoD compliance

  • GRC and Authorization implementation and support

    • Locations Covered
      • Malaysia, Singapore, Mashreq and Maghreb, Central Africa, Bangladesh, Australia

Edwards – UK

Service Provided

  • SAP Security redesign and SoD Compliance

  • Number of roles brought down from over 17,000 to 400+

  • SoD conflicts those were un remediated over the years are simplified and are in the process of proper remediation

  • This is also aiding Edwards to go public in the USA for SoD and SoX compliance

 

Microsoft Dynamics

Why Growing Education Need ERP?

Education Institutions of today is expected to be extremely nimble, so as to catch up with the increasing demands of stake holders. In a highly digital world where bright, wise brains teach young and fresh minds, sky becomes the limit for what can be achieved through information technology. IT today has in its arsenal varying and rapidly evolving technologies, which can be leveraged to provide real time information at a click of a button.

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS with its vast experience in providing ERP services ,brings forth a rapid scalable solution to Education market combining ERP with state-of-the-art Mobility and Cloud technologies . We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS offers a suite of products built on top of Microsoft’s NAV ,thereby ensuring that the investments are well protected and insured against legacy systems.

Our rapid solution not only improvises the capabilities of education institutions but also supports in running critical processes such as:

  • Enrolment management

  • Application processes

  • Student information system

  • Integration and optimization

  • Institute Operations

ERP for Education at Glance

 

BI/DW

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. BI (Business Intelligence) is a term commonly associated with DW (Data Warehousing). In fact, many of the tool vendors position their products as business intelligence software rather than data warehousing software. There are other occasions where the two terms are used interchangeably.

BI is the ability for an organisation to take all its capabilities and convert them into knowledge, ultimately, getting the right information to the right people, at the right time, via the right channel. This produces large amounts of information which can lead to the development of new opportunities for the organisation. When these opportunities have been identified and a strategy has been effectively implemented, they can provide an organisation with a competitive advantage in the market, and stability in the long run.

BI also refers to the information that is available for the enterprise to make decisions on. A data warehousing (or data mart) system is the backend, or the infrastructural, component for achieving business intelligence. Business intelligence also includes the insight gained from doing data mining analysis, as well as unstructured data (thus the need for content management systems).

BI technologies provide historical, current and predictive views of business operations. Common functions of business intelligence technologies are reporting, online analytical processing, analytics, data mining, process mining, complex event processing, business performance management, benchmarking, text mining, predictive analytics and prescriptive analytics.

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS BI experts have delivered end-to-end solutions for many global organisations that consider their customers as one of the foundation blocks for their business. Our BI teams not only consist of the experts in implementation of third-party software, but also are capable of developing the completely custom-tailored BI software for addressing the unique needs of your business.

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS with experience in establishing and streamlining our clients BI requirements across the globe has created a mature leading BI/DW practice enabling our customers to take informed business decisions. Our BI/DW practice has matured over the years and now offers solutions in most industry’s leading technologies Microsoft, Oracle, SAP, Business Objects, Pentaho and Qlikview.

Our services offering in the BI / DW area consist of:

  • BI Strategy development & product selection

  • KPI design

  • Enterprise BI Lifecycle Implementation

  • Data Management / Warehousing / OLAP

  • Data Quality / Data Mining / ETL

  • Reporting service & integration

  • BI Training

  • Upgrades & Migration

  • Maintenance & Support

 

Solutions by RADHA SOFTWARE SOLUTIONS

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.

Ready to use BI Solutions by Industry and Functions for your SAP / Non-SAP applications:

  • Executive Alerts for Exceptions Reporting without human intervention

  • BI reports and Dashboards for Travelling executives available on handheld / smart phones

  • Forecasting and Predictive Analysis for Sales and Cost

  • What-if Analysis to help organisation to determine the right strategies / policies for pricing, promotion, Sales, profitability, inventory

  • Custom dashboards

  • ‘Click & Use’ environment for executives

 

 

 

CRM

CRM (Customer Relationship Management) is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. Ever changing business dynamics and global competition requires constant evaluation and enhancement of CRM application strategy.

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS have over two decades of experience in establishing and streamlining our client’s CRM requirements across the globe including- new CRM implementation, third -party CRM solution, supporting existing product or analyzing and enhancing the application.

Our CRM practice encompasses all aspects of an organisation’s engagement with their customers. For instance, in order to boost your sales and exposure to a wider customer-base, we help you build and leverage your social presence using the social network CRMs. On other instance, we help you gain advantage of the inbound and outbound modes of marketing utilizing various marketing channels, such as mobile phones, e-mails, traditional mails, websites, micro-blogging and social networks. Our service offerings include complete implementation of marketing campaign management over all the marketing channels available today.

Similarly, for a great customer experience, we implement the CRM-driven storefronts that are integrated with the remaining components of the CRM. In order to help you optimize the after-sales and customer support processes at your organisation, we implement special CRM modules for contact centre management, voice support, technical support, and the relevant workflows.

While developing the CRM solutions, we constantly focus on giving your internal teams and your customers the most simplistic and holistic view of the complex CRM scenarios. For instance, we help your workforce gain a 360 degree aerial view of all the customers, their product profiles, vendors, suppliers, and partners. At the same time, we also enable you to compute your ROI, view customer trends, and perform business-specific analytics. We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.

Over the years, we have completed several CRM implementations using the most popular tools, including Salesforce.com, Infor Epiphany, SAP CRM in Retail, Travel, Consumer Goods, Manufacturing and Automotive industries. Our CRM teams have also developed custom CRM solutions for addressing the unique needs of our customers including, customized Apps on Salesforce.com

  • Storyboard App – gives 360 view on an Opportunity / Account

  • Part / Item Configurator App – lists product details

  • Campaign Sharing App

  • Product Forecast App

We have successfully helped our clients enhance their customer engagement, increase the overall satisfaction levels amongst their customers, and thereby, maximize their ROI (Return on Investment).

Our CRM solutions and services portfolio consists of:

 

Third party CRM implementation

Most of the modern businesses are heavily customer-oriented these days. In order to address their customer relationship needs, several third-party CRM applications have evolved as a result of continual innovation by various companies. Our CRM implementation specialists always stay abreast with the latest tools and technologies in the field of CRM. We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. We have successfully delivered several CRM implementations using Infor Epiphany, Salesforce.com, SAP CRM etc. We also have expertise in implementing specific modules of these CRM suites and applications, such as

  • Inbound and Outbound Marketing

  • Real-time marketing

  • Contact Centre management

  • SalesForce automation

  • Sales and Service trends and

  • Analytics

 


Custom CRM development

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. At RADHA SOFTWARE SOLUTIONS, we realize that every CRM project is unique in terms of its requirements, expectations, and post-implementation operations. This is why, we have developed expertise around conceptualizing, planning, developing and implementing the end-to-end CRM applications for your specific set of requirements.

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.

The custom development of CRM is completely coherent with RADHA SOFTWARE SOLUTIONS’s well-established project management and development methodologies. In addition, our extensive domain expertise in the field of CRM becomes an obvious advantage when you engage RADHA SOFTWARE SOLUTIONS for your custom CRM development projects. Our custom CRM development teams leverages our enterprise assets which we have earned over the years of our experience working on the CRM applications. During the development of a custom CRM, we carry out the following steps:

  • Analysis of measurable gains while choosing either of the ‘custom CRM development and third-party’

  • Comprehensive business analysis considering revenue goals, marketing goals, reporting needs etc.

  • Exhaustive documentation for facilitating future extensions/support

  • Interaction with stakeholders on regular interval during study / development phase and incorporating additional features

  • Implementation and rigorous quality control

  • Post implementation training for staff and warranty


CRM Integration solutions

CRM Integration solutions

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.

For a business that relies on several other IT systems for its functioning, a well-integrated set of various IT assets is often crucial. Especially, when your business relies heavily on a software application, your CRM application should be integrated with other applications to receive/feedback data (related to customers, products, vendors, partners etc) in real time. At RADHA SOFTWARE SOLUTIONS, we carry out the CRM integration by:

  • Identifying the disparate systems for integration with your existing/new CRM application

  • Extending the existing applications and establishing interfaces for interaction with the CRM

  • Using the cutting edge tools, middleware, and strategies for extraction, transformation and loading of information across application boundaries

  • Testing for reliable data communication amongst the application participating in the systems integration

 

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.
Customer centric upgrade and enhancement solution for existing CRM system

There are scenarios when the existing customer-centric processes and software tools do not meet your business’s expectations in this era of cut-throat competition. In such scenarios, a comprehensive analysis of various aspects of your CRM practices/application(s) may be exactly what you need. Whether it entails software and/or process overhaul or few tweaks around their usage, such an analysis can provide you the useful details, including:

  • Sales and marketing objectives and currently employed practices

  • Actual sales results, targeted customer segments, recommended software, and practices

  • After-sales support objectives and existing methods

  • Existing and expected rate of meeting your SLA’s with your customers

  • Gaps in execution of your after-sales support strategies

  • Current customer trends vs. effectiveness of your sales/after-sales processes

  • Recommendation for establishment of brand identity

  • Recommendations for increasing overall customer retention

 

Managed service / Production support

If your organisation has an existing implementation of a CRM, there are still chances of having certain technology-related challenges in its operation. For instance, there might be certain needs of small enhancements, defect fixing, fine tuning, and change requests in the ongoing usage of your CRM. Whereas such efforts might not seem to require a dedicated project, at the same time they cannot be ignored because they might cause hindrances to the way you would like your CRM to behave.

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.

As a response to such situations, We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS has a full-blown Application Management Services (AMS) team that works on the principles defined by ITIL. Our CRM AMS team consists of the CRM support experts who realize the importance of timely and cost-effective support on a round-the-clock basis. They possess experience on multiple CRM products and endeavour to keep themselves up-to-date with all the latest happenings in order to respond to your support requests in the most efficient manner. In addition, we constantly record and maintain our lessons learned so that our CRM support specialists need not spend time re-inventing the wheel during a critical issue with your CRM.

Trainings on CRM

Introduction of a CRM application often results in a transformation in the way most of your staff interacts with your customers. This is why it involves a learning curve for your workforce after a CRM has been implemented at your organisation. We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. In order to minimize your cost incurred in their self-paced learning, we undertake training and development of your workforce as one of our specialization areas.

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.

For each unique training assignment, our CRM training experts prepare a comprehensive training plan exclusive to the business needs of our clients. These trainings are conceptualized after assessing the technical, functional, and language proficiencies of the audience along with the precise functions they need to perform using the CRM software. Consequently, we help you increase the throughput, reduce the cost and time, and prevent any potential losses due to the technical inabilities of your staff members.

 

SalesForce

About Salesforce.com:
Salesforce.com is the worldwide leader in on-demand Customer Relationship Management (CRM) services. More companies trust their vital customer and sales data to salesforce.com than any other on-demand CRM company in the world.

It delivers integrated, completely customizable enterprise applications for companies of all sizes. Salesforce is easy to learn & use and due to the power of the on-demand Force.com platform, it can be up and running in weeks or days—not the months or years required by traditional client/server CRM software.

The proven leader in on-demand Customer Relationship Management (CRM), salesforce.com empowers customers to stand out from the crowd. Salesforce’s solutions combine award-winning functionality, proven integration, point-and-click customization, global capabilities, and the best user experience and the result is CRM success. All these factors have enabled Salesforce to earn the trust of its customers and a customer success rate of 95%*.

Role of RADHA SOFTWARE SOLUTIONS:
RADHA SOFTWARE SOLUTIONS is Cloud Alliance Consulting Partners with Salesforce.com. RADHA SOFTWARE SOLUTIONS’s expertise, experience, and abilities, combined with the robust technology and rich out-of-the-box solutions and certified resources on SF.com is providing meaningful benefit to the customer. Cost effective solutions based on the on-site & off-shore and mixed models of delivery, and an insightful understanding of client business goals and requirements, has translated into long lasting relationship with clients. RADHA SOFTWARE SOLUTION’S is proud of the strong and fruitful relationships it shares with each of its clients.

Our Expertise:

ERP Development | ERP Services
ERP Development | ERP Services
ERP Development | ERP Services

IMIGRATION & Migration:

  • Process Mapping

  • User Creation

  • Profile Setup & Role Hierarchy setup

  • Data Migration

  • User Training

  • SOP Documentation

  • Outlook Integration

  • Mobile Integration

  • Chatter Integration

Production & support

  • Administration

  • Adoption & Usage Dashboard Reports

  • End User Training

  • Customization Development

  • Documentation & SOP's

  • Data/App Migrations

  • End User SLA Based Support on applications Usage

Strategic Consulting:

  • Business Process Consulting & Project Management

  • Feasibility study & application roadmap

  • Architect on SF Application

  • Solution In Building Rich Internet Apps

ERP Development | ERP Services

Customization & Development:

  • Development of new applications using VF pages, Adobe Flex(RIA), Jquery

  • Building Force.com sites

  • Custom Code Migration

  • Test Code Coverage

  • Customized Workflows, Validation Rules and Approval Process

  • UAT Support

  • Mobile Apps on Android, IOS Platform

SAP

RADHA SOFTWARE SOLUTIONS as an ERP Centric Organization has identified SAP Services as one of its Key growth enablers by these stated objectives for SAP

  • To provide continuous Value addition to our clients through our robust processes, methodologies and services assurance model.

  • To have the right talent, experience and nurture them, as they play an instrumental role in the growth of the organization

  • To give total focus to customer, invest and build the right services and people, to sustain and grow the engagements

We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions. RADHA SOFTWARE SOLUTIONS forged its strategic Partnership with SAP India in 2007. We have strengthened our relationship and have demonstrated significant amount of involvement in leveraging this partnership. We are partners with SAP in distinct categories’ which helps us to position our service offerings and provide value based on their business needs

SAP Services Partner: It provides a competitive advantage to offer collaborative solutions to large corporations in India. The partnership enables us to acquire latest SAP offerings, which in turn helps us to provide value to our customers.

SAP Channel Partner: Authorized to sell licenses and provide implementation services

SAP Education Partner: Authorized for SAP certification trainings both online and instructor based. We have two Centers, i.e. is in Gurgaon(Delhi/NCR) and Kolkata.

* SAP AMS Partnership – We are in a process of getting certified for SAP AMS Partnership, which is expected to happen soon

SAP Practice
Our SAP Practice has a large pool of functional and technical consultants with many man years of combined experience in SAP Consulting, Implementation, Production Support, Shared Services Support, Rollouts, and Training. We have built strong client references in the domestic market and have been successful in handling Production Support projects from our Off-shore Development Centers in Delhi and Bangalore from India. We have distinguished our services offerings for Domestic and Overseas markets.

Our SAP Services Portfolio, We are leading ERP Software Development Company in Hyderabad which provides Best ERP Solutions.